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this study aimed to assess the relationships between customer satisfaction against a variety of company performance metrics analyzed from a firm-level perspective (Purcell and Russell

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2009). The study sought to establish the contribution and significance of customer satisfaction to both financial and market performance. The study was conducted on one of the Fortune 100 firms based in the USA (Williams and Naumann

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2009). The study sought to establish the contribution and significance of customer satisfaction to both financial and market performance. The study was conducted on one of the Fortune 100 firms based in the USA (Williams and Naumann

"Get 15% discount on your first 3 orders with us"
Use the following coupon
FIRST15

Order Now

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