You are a newly appointed senior Business Analyst, taking up a role within a recently created business analysis practice within corporate services in a large university. For last many years, university is relying primarily upon hard approaches of problem analysis and modelling but the head of Business Analysis practice believes that the addition of soft approaches to the BA toolkit is necessary.

Task

• Analyse in detail and provide an example of how the soft and hard approaches can be sued in combination to improve the practice of business analysis in the university. Include a consideration of the benefits of adopting soft approaches and mixing them with more traditional hard approaches. Discuss the implications for the roles and practices of business Analysis.
• Make recommendations to management and include thoughts on how soft approaches could be incorporated into the BA toolkit.

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