What are the four revolutionary developments in computing evolution and what did they all have in common? What are the implications for future uses of computing in the public sector?

Using terminology provided in the lectures, describe the basic elements of knowledge work and how they compare to the traditional “factory model.” Which of the knowledge work phases takes the most time and effort and which other phase suffers as a result? What are the implications for public sector organizations in terms of how they use technology?

Based on what you have learned this semester, what are the pros and cons of deciding to use government-off-the-shelf versus custom-developed software? Take the position that you want a system that is tailored to the specific needs of your government organization and make an argument for developing it using in-house staff rather than purchasing a COTS package