 Customer Experience Map o Create a customer experience map that illustrates the path a customer will take to complete the same task you identified for the user journey component of Milestone Five.  Human Factors o Explain what human factors are and provide examples of human factors that are relevant to website design. o Explain the human factors that will influence your decisions as you redesign the spa’s website. Guidelines for Submission: Submit the customer experience map in any format that allows for easy viewing, including the ability to zoom in or out as needed to read the detail or view the entire map at once. Submit the human factors discussion as a single document with a title at the top of the page. Citations should be listed in APA format. R