In the curtis house video there are many issue that led to poor customer satisfaction and interactions between customers and owners and owners and staff. In the legionnaires serious case issues with maintenance led to serious environmental health issues and death. Based on the specific cases what you have learned about managing customer satisfaction and health and safety of the guest and staff. design a tool to asessing management effectiveness.

Assess Management effectiveness in the following areas: Customer satisfaction Staff satisfaction Staff and owner professionalism Safety in the environment for staff and customers Health of the environment