Introduction (250–300 words)

You will prepare an outline of the Quality Control Manual. The first part of the manual will be the Introduction. This should include a history of the quality management evolution and why it is needed.

• List and discuss 2-3 of the specific directions that companies are adopting in terms of strategic quality management?
• Explain the evolution of and the pros and cons of such programs as Deming and Six Sigma.

You should include a minimum of 3 new cited references. As such, the references should be varied and different with each section addition. You can reuse references, but repeat references do not count toward the minimum 3 new cited references.