five pages, APA format

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Week 2: Leadership
- Why it is a strategic issue
- Management as a role model
- New kinds of metrics
Week 3: General Quality Strategies and Tools
- Establishing customer expectations
- Designing quality in
- Defining metrics
- Mistake-proofing
- Kaizen
- Six Sigma
Week 4: Quality Tactics and the Logistics and Supply Chain Functions
- What tools are applicable internally
- What tools are applicable externally with vendors

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