Overview: This is your second chance to prepare for your final project, developing procedures and training presentations for Mercy Vale. The work you do for this milestone will be incorporated into your final project.

Your job at Mercy Vale is becoming intense. Your HIM reports reveal that patient safety issues are increasing, with more falls reported in the last six months than ever before. Also, incidents of patient infection are on the rise. Anecdotal evidence suggests that staff may not be working together

Overview: This is your second chance to prepare for your final project, developing procedures and training presentations for Mercy Vale. The work you do for this milestone will be incorporated into your final project.

Your job at Mercy Vale is becoming intense. Your HIM reports reveal that patient safety issues are increasing, with more falls reported in the last six months than ever before. Also, incidents of patient infection are on the rise. Anecdotal evidence suggests that staff may not be working together collaboratively, allowing too many mistakes to be made. It may be that there are issues of cultural competence on the staff.

In addition to the patient safety issues, you are still struggling with the potential results of continued poor coding procedures. Various entities have called your team’s billing procedures into question, refusing to process claims and reimbursements. If this continues, Mercy Vale’s financial challenges will get even worse.

Again, you know the answer is setting clear policies and training your staff to comply with them.

Prompt: Conduct appropriate research to supplement your knowledge about patient safety and proper coding procedures. If you need to, research training processes and methods.

Use the Milestone Two Template to complete the steps listed below:

 Develop clear policy statements for Mercy Vale. Based on your research, write clear, comprehensive policies and procedures addressing the three issues: o Ensuring patient safety from falls o Ensuring patient safety from infections o Coding services correctly to ensure prompt claim processing and reimbursement  Explain how your data analysis procedures for the health information management team improve revenue management.  Explain how your procedures for conducting and reporting data analyses improve patient safety.  Explain how your procedures for conducting and reporting data analyses improve regulatory violations.  Explain how your policies guide employees in keeping patient health information secure.  Explain how your policies provide procedures for management to track access to patient health information.  Explain how your policies align with appropriate health laws to improve the organization’s compliance with standard-setting agencies.  Explain how your policies and training plan recommend leadership strategies that foster improved ethical practices of employees when working with health information.  Explain how your training plan recommends leadership strategies that encourage effective collaboration between members of the health information management team and other staff members in the organization.  Explain how your training plan recommends leadership strategies that promote the cultural competence of the health information management team both in working with each other and when working with health information.

 Explain how your training plan clearly demonstrates to employees the steps of new procedures that employees must now perform and follow, supporting materials with examples of how employees will act out procedures.  Explain how your training plan clearly demonstrates how these new procedures will improve compliance with regulations and standard-setting agencies.  Explain how your training plan clearly demonstrates the importance of these new procedures in terms of patient safety and security of patient information.  Explain how your training plan recommends leadership strategies that could be used by management in disseminating and enforcing these new procedures.

Guidelines for Submission: Fill in the Milestone Two Template. Use APA formatting to cite all sources used. Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value

collaboratively, allowing too many mistakes to be made. It may be that there are issues of cultural competence on the staff.

In addition to the patient safety issues, you are still struggling with the potential results of continued poor coding procedures. Various entities have called your team’s billing procedures into question, refusing to process claims and reimbursements. If this continues, Mercy Vale’s financial challenges will get even worse.

Again, you know the answer is setting clear policies and training your staff to comply with them.

Prompt: Conduct appropriate research to supplement your knowledge about patient safety and proper coding procedures. If you need to, research training processes and methods.

Use the Milestone Two Template to complete the steps listed below:

 Develop clear policy statements for Mercy Vale. Based on your research, write clear, comprehensive policies and procedures addressing the three issues: o Ensuring patient safety from falls o Ensuring patient safety from infections o Coding services correctly to ensure prompt claim processing and reimbursement  Explain how your data analysis procedures for the health information management team improve revenue management.  Explain how your procedures for conducting and reporting data analyses improve patient safety.  Explain how your procedures for conducting and reporting data analyses improve regulatory violations.  Explain how your policies guide employees in keeping patient health information secure.  Explain how your policies provide procedures for management to track access to patient health information.  Explain how your policies align with appropriate health laws to improve the organization’s compliance with standard-setting agencies.  Explain how your policies and training plan recommend leadership strategies that foster improved ethical practices of employees when working with health information.  Explain how your training plan recommends leadership strategies that encourage effective collaboration between members of the health information management team and other staff members in the organization.  Explain how your training plan recommends leadership strategies that promote the cultural competence of the health information management team both in working with each other and when working with health information.

 Explain how your training plan clearly demonstrates to employees the steps of new procedures that employees must now perform and follow, supporting materials with examples of how employees will act out procedures.  Explain how your training plan clearly demonstrates how these new procedures will improve compliance with regulations and standard-setting agencies.  Explain how your training plan clearly demonstrates the importance of these new procedures in terms of patient safety and security of patient information.  Explain how your training plan recommends leadership strategies that could be used by management in disseminating and enforcing these new procedures.

Guidelines for Submission: Fill in the Milestone Two Template. Use APA formatting to cite all sources used. Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value