identify-three-service-areas-that-specific-to-your-chosen-hospitality-business-and-design-a-set-of-guidelines-for-operation-that-will-provide-high-quality-service-and-avoid-problems-such-as-those-present-at-the-calumett-inn-and-other-hotels

In order to thoroughly understand the case, complete the following resource activities:

Watch Calumet Inn http://www.fox.com/watch/318575171829/7684543488
1. Detail all of the issues in services at this hotel
2. What is the relationship between the management and the services team?
3. Who is to blame?
4. What can be done, if anything to save this hotel?
Watch Hotel Training
What managers need to know about Food Service
1. Watch Food and Beverage Service Training (Turkish Ministry of Culture and Tourism)
2. Watch Serve Food and Beverage to Customers
3. Watch Bring It On – The Ritz Hotel Waiters Part I and Watch II
4. Watch Afternoon Tea
What managers need to know about Front line staff
1. Watch Service De o: Great Front Desk customer
2. Frontline Service http://www.magazine.pamplin.vt.edu/spring11/frontlineservice.html
3. Listen to your front line staff https://hbr.org/2012/04/listen-to-your-frontline-emplo.html
4. The Frontline Controls the Bottom Line http://www.hospitalitymanagement.com/the-frontline-controls-the-bottom-line/
5. Watch Front Desk First Impressions – unprofessional
6. http://www.fastcodesign.com/1665464/your-frontline-employees-are-your-brand-how-do-you-hire-the-right-ones
7. Watch Top 10 Management Tips for Managers
8. Watch The Marriott Way: Empowering emlpoyees
Maintenance
1. Watch Preventive Guestroom Maintenance
2. Duties of Hotel Restaurant Maintenance http://work.chron.com/duties-hotel-restaurant-maintenance-person-23147.html
3. Investigate these hotels, Inns, and B&B, and Food service for issues with maintenance that have caused poor customer return and bookings.