1,000–1,250 words

Do an Internet search, supported with references and in-text citations, for a real company example that saw dramatic improvements as a result of adopting a formal TQM program (pick any one). In your paper, cover the following specific items:

• Name of the company, what it does, and the kind of competition it faces
• The specific event or issue that drove it toward embarking on a formal quality improvement program
• A description of any implementation challenges
• What results were achieved (be specific)
• Any disappointments or unresolved issues
• What you learned from doing the research