The paper divided in to 2 steps.

First Step : you have to design the following diagrams before you start writing the report.

• A check sheet to list the complaints, tally and summarize frequencies. ( For all complaints) I design one check sheet, you can check if its right or need some changes. Feel free to change.
• A Pareto Diagram to array the complaints. ( For all complaints)
• Select the top 3 complaints and for each prepare:
• • Cause and Effect (Fishbone) diagram – use the framework of the Fishbone to explain the possible causes for the arising problems for the each of the top three complaints with the team from the industry/office you work in.
  • Another Pareto Diagram by complaints by location or time or country (Drill Down Pareto)

• Write a narrative for each of the charts, tables or diagrams you have prepared. ( this point should be included in the report under findings section)
• Write a conclusion on your understanding of the analysis that you have performed. ( this point should be included in the report under conclusion section)

Second Step: is preparing the Report (which includes all of the above in First step) using a Business Report Structure.

All detailed instructions are uploaded in the file attached.