Learning Activity # 5-1

What is knowledge management? What are the two kinds of knowledge?  Ruggles and Holthouse (1999) discuss 8 key attributes of knowledge management, identify the attributes and choose the three you think are most important.  Discuss why you think these three are the most important.

Learning Activity #5-2

Knowledge management in an organization is complicated by generational differences and the rise of the teams (sometimes virtual). Describe 3 operating principles to effectively manage knowledge across generations (silents to millennials) who often work in teams and why these operating principles are effective.

KNOWLEDGE MANAGEMENT.Knowledge management can be defined as a strategy and a process designed tospecifically identify, capture, structure, value and share an organization’s intellectual assets…