The Assignment overview – Developing and Maintaining Quality Products and Services
The word “quality” has specific meaning for organizations that adhere to some variation of the Total Quality Management philosophy. What is the significance of “quality” for OPD professionals? In this week’s Application, you will analyze factors related to quality and explore their implications for workers and communities.
To prepare for this assignment:
- Review the readings for this week: Behavior in Organizations, Chapter 1, and Business: A Changing World, pp. 250-254. (Attached Below)
- Think about the nature of developing and maintaining quality services.
- Think about the situations and examples presented in the “Products and Services” video with Edie Goldberg and Soren Kaplan.
- Reflect on the similarities and differences between developing and maintaining quality products and services.
The assignment: (1 page)
- Compare/contrast how quality new products/services are likely to be developed at a McDonald’s versus a bank in your neighborhood (use the state Maryland in USA).
- Explain how quality is likely to be maintained in each case through continuous improvement in these different types of businesses/organizations.
- Please put Citations in each paragraph and Reference all APA in the reference page.
Support your Application assignment with specific references to all resources used in its preparation. You are asked to provide a reference list only for those resources not included in the Learning Resources for this course.
Reading References (attached)
- Course Text: Ferrell, O. C., Hirt, G., & Ferrell, L. (2016). Business: A changing world(10thed.). New York: McGraw-Hill Education. – Chapter 8, “Managing Service and Manufacturing Operations” (pp. 230-257)
- Course Text: Behavior in Organizations – Chapter 1, “The Field of Organizational Behavior”
Optional Reference Resources (or add your own)
- Learn About Quality: Resources from The American Society for Quality
http://asq.org/learn-about-quality/index.html - Total Quality Management (TQM)
http://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/