local changes to the infrastructure and processes to facilitate these improvements.Your suggested changes may then be reviewed by the medical professionals for best practice and then rolled out to other main hospitals throughout the UK.

You have been awarded a contract as Consultants to advise on the improvements to patients and visitors to the Royal London Hospital, which has recently been upgraded.
Whilst the hospital is now the largest in Europe it is subject to funding cutbacks, like many other publics institutions in the UK. Your role is to use operations management theory to:
– Improve the overall patient and visitor experience when using the hospital facilities.
– Improve the staff efficiency to support the patients and visitors, throughout all its key
operations.
– Consider some local changes to the infrastructure and processes to facilitate these
improvements.
Your suggested changes may then be reviewed by the medical professionals for best practice and then rolled out to other main hospitals throughout the UK.

Management Report:
Please produce a Management Report which briefly addresses the following issues:
1. Provide a clear explanation in your Report of the link between, strategy, operations strategy and the performance objectives of operations for the above challenges at the Royal London Hospital. Support your explanation with examples. Also, you must identify how your Report will measure: Speed, Quality, Flexibility, Cost, Layout, Innovation and Inventory at the Royal London Hospital.
2. Clarify for your project brief for the Royal London Hospital: What are the Inputs?
What are the Transformations (Design, Planning and Control, Improvement)? What are the Outputs?
3. Suggest and justify some new specific operational improvements to improve the patient and visitor experience to the Royal London Hospital, based on your Consultancy brief. You must be creative, noting reducing levels of funding, thus seeking to add value with your suggestions. You must recognise the need to maintain and improve operations to meet demanding quality standards.

Patient and Visitors Experience:
Your role is now to develop the patients experience of their visit, supporting by relevant academic tools and techniques from the Blackboard teaching material and other relevant academic sources. You may build on experiences from your own visits to hospital. You must be creative and consider how the overall experience would improve the management of the hospital. They may include the following aspects:
– Transport links to and from the Royal London Hospital
– Car parks and shuttle busses to wards, inc access for disabled
– Gift shops and restaurants
– Nearby other facilities
– Access to Wifi and TV

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